Remote Work Order Coordinator

Our client is a US facility repair and maintenance company that serves retail, restaurant, healthcare and other multi-site customers. They need an organized, calm coordinator to manage service requests from the moment a client submits a work order until the job is closed out.

What you'll do

• Receive new work orders from client portals (such as ServiceChannel and Corrigo) and by email
• Assign each job to the right technician and confirm the visit time with the client
• Keep clients updated on status, arrival times, delays and next steps
• Follow up with technicians for check-in and check-out, photos, notes and signed paperwork
• Escalate urgent and emergency calls quickly and make sure someone is on the way
• Update work orders in each client portal so nothing sits open or past due
• Close out completed work orders so they are ready to invoice

What you need

• Strong spoken and written English. You will talk with US clients and technicians every day
• Very organized, with great follow-up and attention to detail
• Experience in dispatch, work order coordination, customer service or logistics (facility maintenance is a big plus)
• Comfortable juggling many open jobs at once without dropping any
• Good with email, Excel or Google Sheets and web portals
• Reliable computer, stable internet, a headset and a quiet place to work
• Able to work full-time, Monday to Friday, 8am–5pm or 9am–6pm US Eastern, with a 1-hour lunch
• A short introduction video (1–2 minutes) telling us why you are a good fit for this job. Required. Applications without a video will not be reviewed.

Nice to have

• Experience with ServiceChannel, Corrigo, Verisae or similar facility management platforms
• Basic knowledge of trades: plumbing, electrical, doors, glass, handyman

How it works

Labor Doctor handles the hiring. We interview you by video first, and if you're a good fit we introduce you to the company. You never pay a fee to apply, interview or get hired.